Fraktpolicy

OVERVIEW

This Shipping Policy outlines the shipping practices, timelines, and responsibilities of My Pure Cosmetica, operated by DALAA LTD (“we”, “us”, “our”) regarding orders placed through our online store. By placing an order with us, you agree to the terms described in this policy.

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PROCESSING TIME

• All orders are processed within 1–3 business days (Monday–Friday) after the order is confirmed.

• Orders are not processed on weekends or public holidays in the United Kingdom.

• During peak periods (holidays, special promotions), processing may take longer. We will notify you of any expected delays.

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SHIPPING METHODS & ESTIMATED DELIVERY TIMES

We work with trusted carriers to deliver your orders safely. Estimated delivery times are as follows:

*Delivery times are estimates and not guaranteed. Transit times may vary due to carrier delays, customs inspections, weather, or other unforeseen events.

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SHIPPING COSTS

• Shipping costs are calculated at checkout and are based on the delivery location, weight, and chosen shipping method.

• Occasionally, we may offer free shipping promotions; any such promotions are subject to separate terms and conditions.

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ORDER TRACKING

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.

• Please allow 24–48 hours for the tracking information to be updated by the carrier.

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RISK OF LOSS

• Risk of loss or damage to items passes to you upon delivery to the carrier.

• It is your responsibility to ensure that the shipping address provided is correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

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CUSTOMS, DUTIES, AND TAXES

• For orders shipped outside the United Kingdom, import duties, taxes, and customs fees may apply.

• These charges are not included in the product or shipping price and are the responsibility of the recipient.

• Please check with your local customs office for more information.

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DAMAGED OR LOST SHIPMENTS

• If your shipment arrives damaged, please contact us within 2 days of delivery at Support@mypurecosmetica.com with photos of the damaged item.

• If a package is lost during transit, we will work with the carrier to investigate. Refunds or replacements will be provided at our discretion, depending on the outcome of the carrier’s investigation.

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ADDRESS CHANGES & CANCELLATIONS

• Orders cannot be modified after they have been processed for shipping.

• If you need to change the delivery address, please contact us immediately. We will attempt to accommodate your request but cannot guarantee changes once the order is with the carrier.

• Orders can only be canceled prior to shipment confirmation.

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CONTACT INFORMATION

For questions regarding shipping, delivery, or lost/damaged packages, please contact:

My Pure Cosmetica, operated by DALAA LTD
Email: Support@mypurecosmetica.com
Address: 71-75 Shelton Street, London, ENG, WC2H 9JQ, United Kingdom
Company Registration Number: 16755137